Trauma-informed Workplace Investigations
Learn how to conduct trauma-informed and people-centred workplace investigations by trusted industry leaders.
- Training by experts in the field
- Interactive and practical training
- Access to investigations templates
Let us help you manage the challenges of mitigating trauma
Investigating Whistleblower Complaints
Workshop details and booking
By the end of this 1/2 day workplace investigation training, you’ll know how to manage a whistleblower complaint fairly and effectively.
$495+GST
* Can’t see a workshop date that suits? Contact us to register your interest in an alternative time or location.
ONLINE WORKSHOP
Trauma-informed Workplace Investigations
$495+GST
In this half-day workshop, you will learn what a trauma-informed investigation approach means and the practicalities of implementing such an approach with objectivity and empathy.
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In this practical half-day workshop, you will learn what a trauma-informed investigation approach means and the practicalities of implementing such an approach with objectivity and empathy.
National Guidelines for Complying with the Positive Duty, state-based Codes of Practice for Managing Psychosocial Hazards and other workplace directives and policies expect:
- professionals engaged to conduct investigations are technically competent and trauma and culturally aware
- investigation processes to be conducted in a fair, objective and timely manner, according to trauma-informed principles and practices.
Trauma can deeply affect any individual, so it is important for investigators to approach their work with an understanding of how to apply trauma-informed techniques. These techniques will help all stakeholders in an investigation to obtain accurate information from participants, while minimising the risk of the investigation causing harm.
This will be a practical workshop where we will model and discuss trauma-informed techniques and approaches through a case study. The course is best suited to those who are already familiar with the fundamental principles of workplace investigations.
In this workshop, participants will:
- Learn how to apply trauma-informed practices from the initial receipt of a complaint, conducting the investigation, and ultimately to making findings.
- Reflect on effective ways to communicate with participants to foster safety and trust in the process.
- Explore ways to ask difficult and sensitive questions in a trauma-informed way.
- Navigate competing principles to balance the wishes of an impacted person with procedural fairness.
- Understand how to navigate emotional interviews in a trauma-informed way, while remaining impartial.
- Discuss the importance of self-care practices such as peer support.
Agenda
Course duration: 9:00am – 12:00pm
Trauma-informed approach
- Understand what ‘trauma-informed’ means in a workplace investigation context and the research behind it.
- Understand the importance of maintaining objectivity and empathy.
Receiving the initial complaint
- How you can assist/educate your line managers/leaders as to how to adopt a trauma-informed approach from the initial receipt of the complaint.
Starting the investigations
- The steps to take before the interviews have commenced.
- Plan your investigation with a trauma-informed approach in mind.
- Understand how to manage the wishes of an impacted person or complainant.
Conducting the interviews
- Learn the key elements of a trauma-informed interview.
- Guidance on how to ask questions in a trauma-informed way, including the hard questions – for all participants.
- Learn through practical interview video examples.
Finalising the investigation
- Dealing with inconsistent evidence and credibility concerns.
Self-care and vicarious trauma
- Understand the signs of vicarious trauma.
- Discussion of practical strategies for self-care and to reduce the risks of vicarious trauma.
Q&A session
“Very practical, hands-on workshop led by industry experts. Loads of examples and case studies brought the process to life.”
HR Manager, Brisbane workshop
“Thank you for a practical course, targeting investigation skill development. Delivered by capable, experienced trainers skilled in facilitation.”
HR Manager, Melbourne workshop
“Very informative training delivered by experts. Great examples used throughout the day, highly recommended due to the excellent content and the expertise of the facilitators.”
P&C Business Partner, Sydney workshop
“The day was well paced in taking us through an investigation process from start to finish. I would highly recommend this masterclass.”
Group Human Resources Manager, Perth workshop
“Answered all my questions and gave a comprehensive explanation of the process. I liked the humanist approach to investigations.”
Senior HR Advisor, Brisbane workshop
“Content was relevant and practical. Presenters were very knowledgeable yet relatable.”
Principal Consultant, Sydney workshop
“The presenters were fantastic. I am new to this role and it made me feel I was on the right track.”
Human Resources Advisor, Adelaide workshop
“Interactive, interesting. Exercises based on real incidents.”
People & Culture Advisor, Perth workshop
“Subject was relevant to me. Speakers were knowledgeable. Appreciated the templates provided in the workbook. Informative and interactive. Great supporting document and helpful interactions with the teachers.”
HR Manager, Adelaide workshop
“Content was very relevant and practical. Presenters were very knowledgeable yet relatable. Very informative with useful, practical tips. The day was well paced in taking us through an investigation process from start to finish.”
P&C Advisor, Brisbane workshop
“Excellent content and presentation. Interactive, interesting. Exercises based on real incidents.”
GM Human Resources, Melbourne workshop
“Very informative and great tips. Experienced investigator and stories shared.”
HR Advisor, Perth workshop
“The course covered all areas of investigations, practical tips, examples, cases. Trainers were extremely knowledgeable, gave great examples and were happy to hear of everyone’s ideas. Excellent presentation.”
HR Manager, Melbourne workshop
“Enjoyed the Masterclass delivery and content, feeling better equipped to handle an investigation more thoughtfully. Your tools & tips will go a long way to helping me prepare when a situation next arises.”
Deputy Director HR, Brisbane workshop
Workplace Investigations: Principles and Practice
Own the essential guide for HR professionals, employment lawyers and workplace investigators. Edited by Paula Hoctor and Kerryn Treadwell.
