WORKPLACE INVESTIGATIONS TRAINING
Fundamentals for Internal Workplace Investigations Teams
Learn how to conduct an impartial, procedurally fair and legally defensible workplace investigation from our experienced team of legally trained workplace investigators.
- Designed and taught by experts in the field
- Interactive and practical training
- Access to best practice investigation templates
We facilitate live workplace investigation workshops on set dates throughout the year.
How To Conduct An Effective Workplace Investigation
Workshop details and booking
By the end of this 1 day workshop, you’ll know how to conduct a workplace investigation that is fair and legally sound.
$995+GST
* Can’t see a workshop date that suits? Contact us to register your interest in an alternative time or location.
PUBLIC WORKSHOP
Fundamentals for Internal Workplace Investigation Teams
$995+GST
By the end of this workshop, you’ll know how to conduct a workplace investigation that is fair and legally sound.
Book now for your selected delivery mode and date.
This is a highly interactive workshop suitable for HR Professionals, managers, legal and compliance officers, who are required to conduct or manage workplace investigations.
At the conclusion of our workshop, participants will:- Understand the fundamentals of procedurally fair investigations.
- Know the three key phases of an investigation.
- Have practiced key tasks involved in conducting an effective workplace investigation.
- Understand how to manage common difficulties that may arise during the course of an investigation.
- Know how to finalise an investigation.
You’ll receive 12 months access to our Investigations Toolkit of easy to use investigations templates to use back in the office. We’re constantly adding and updating templates to keep them updated in line with best practice and legal principles. All templates are designed by Q Workplace Solutions, authors of the leading text: Workplace Investigations: Principles and Practice.
Agenda
Registration and welcome coffee: 8:30am
Course duration: 9:00am – 4:30pm
Part 1 – Planning and Preparing for the Investigation
- Procedural fairness, ensuring independence, transparency, and standards of proof
- An overview of the practical implications of key legislation
- Factors influencing whether an investigation should be undertaken
- Identifying an investigator – internal or external?
- Legal professional privilege
- Ascertaining the purpose and scope of the investigation
- Timeframes for investigations
Part 2 – The Investigation Process
- Evidence gathering prior to interviews
- Deciding who to interview and in what order
- Setting expectations of people involved
- Record keeping and confidentiality
- Investigative interview techniques and style – balancing sensitivity with the need to ensure robust investigation
- Conflicts of interest
- Sick/stress leave
- Requests for anonymity and silence
- Information requests
- Managing difficult representatives
- Maintaining independence
Part 3 – Finalising the Investigation and Next Steps
- Evaluating the evidence
- Tips on how to make well-reasoned findings of fact, assessments of credibility and determining whether factual findings meet relevant legal definitions
- What should and shouldn’t a report contain?
- Likely outcomes of the investigation process
- Q + A closing session – get the most out of the course and pre-submit questions
Agenda
Day 1 9.00am to 12.00pm
Day 2 9.00am to 12.00pm
Day 1 – Understand the process and plan for the investigation
- Procedural fairness, ensuring independence, transparency, confidentiality, and well-being of employees.
- An overview of the practical implications of key legislation
- Factors influencing whether an investigation should be undertaken
- Identifying an investigator – internal or external?
- Legal professional privilege
- Timeframes for investigations
Planning, scope and allegations
- Evidence gathering prior to interviews
- Deciding who to interview and in what order
- Setting expectations of people involved
- Record keeping and confidentiality
- Investigative interview techniques and style – balancing sensitivity with the need to ensure robust investigation
Day 2 – The Investigation Process
Conducting an effective investigation process
- Gathering evidence
- Deciding on the persons to interview and in what order
- Investigative interview techniques and style – balancing sensitivity with the need to ensure robust investigation
- Setting expectations of people involved
- Record keeping and confidentiality
- Guided examples on navigating difficult conversations and using trauma-informed approaches in interviews
Managing difficult issues in investigations
- Gathering evidence
- Deciding on the persons to interview and in what order
- Investigative interview techniques and style – balancing sensitivity with the need to ensure robust investigation
- Setting expectations of people involved
- Record keeping and confidentiality
- Guided examples on navigating difficult conversations and using trauma-informed approaches in interviews
Finalising the investigation and next steps
- Evaluating the evidence
- Standards of proof
- Tips on how to make well-reasoned findings of fact and assessments of credibility
- Guidance and example on what a report should and should not contain
- Managing requirements for confidentiality in the report
- Q + A closing session – get the most out of the course and pre-submit questions
“Very practical, hands-on workshop led by industry experts. Loads of examples and case studies brought the process to life.”
HR Manager, Brisbane workshop
“Thank you for a practical course, targeting investigation skill development. Delivered by capable, experienced trainers skilled in facilitation.”
HR Manager, Melbourne workshop
“Very informative training delivered by experts. Great examples used throughout the day, highly recommended due to the excellent content and the expertise of the facilitators.”
P&C Business Partner, Sydney workshop
“The day was well paced in taking us through an investigation process from start to finish. I would highly recommend this masterclass.”
Group Human Resources Manager, Perth workshop
“Answered all my questions and gave a comprehensive explanation of the process. I liked the humanist approach to investigations.”
Senior HR Advisor, Brisbane workshop
“Content was relevant and practical. Presenters were very knowledgeable yet relatable.”
Principal Consultant, Sydney workshop
“The presenters were fantastic. I am new to this role and it made me feel I was on the right track.”
Human Resources Advisor, Adelaide workshop
“Interactive, interesting. Exercises based on real incidents.”
People & Culture Advisor, Perth workshop
“Subject was relevant to me. Speakers were knowledgeable. Appreciated the templates provided in the workbook. Informative and interactive. Great supporting document and helpful interactions with the teachers.”
HR Manager, Adelaide workshop
“Content was very relevant and practical. Presenters were very knowledgeable yet relatable. Very informative with useful, practical tips. The day was well paced in taking us through an investigation process from start to finish.”
P&C Advisor, Brisbane workshop
“Excellent content and presentation. Interactive, interesting. Exercises based on real incidents.”
GM Human Resources, Melbourne workshop
“Very informative and great tips. Experienced investigator and stories shared.”
HR Advisor, Perth workshop
“The course covered all areas of investigations, practical tips, examples, cases. Trainers were extremely knowledgeable, gave great examples and were happy to hear of everyone’s ideas. Excellent presentation.”
HR Manager, Melbourne workshop
“Enjoyed the Masterclass delivery and content, feeling better equipped to handle an investigation more thoughtfully. Your tools & tips will go a long way to helping me prepare when a situation next arises.”
Deputy Director HR, Brisbane workshop
Workplace Investigations: Principles and Practice
Own the essential guide for HR professionals, employment lawyers and workplace investigators. Edited by Paula Hoctor and Kerryn Treadwell.
